Account Manager
The bridge between our company and our clients, always striving to forge satisfying partnerships.
Overview
At Gapstow, we view our clients’ success as our own, so fostering productive, lasting relationships with them is our top priority. As the liaison between our clients and team members, you have the opportunity to balance and convey project needs with our skills. By effectively cultivating this vital relationship, you not only help our clients reach their goals, but contribute to the well-being of our company, too.
Position Responsibilities Include...
… the management of all client inquiries, needs, and concerns.
In addition to communicating with clients to address their needs, you will have to monitor multiple accounts and follow up with them to ensure timely results meet and exceed their expectations. On the other hand, as the main point of contact between our clients and team, you are expected to work with our internal members to manage issues, progress, and other pertinent information.
Completing these tasks may include generating reports, maintaining accurate records, developing strategic plans, identifying up/cross-selling opportunities and then effectively communicating these findings with clients.
Preferred Skills:
Overview
At Gapstow, we view our clients’ success as our own, so fostering productive, lasting relationships with them is our top priority. As the liaison between our clients and team members, you have the opportunity to balance and convey project needs with our skills. By effectively cultivating this vital relationship, you not only help our clients reach their goals, but contribute to the well-being of our company, too.
Position Responsibilities Include...
… the management of all client inquiries, needs, and concerns.
In addition to communicating with clients to address their needs, you will have to monitor multiple accounts and follow up with them to ensure timely results meet and exceed their expectations. On the other hand, as the main point of contact between our clients and team, you are expected to work with our internal members to manage issues, progress, and other pertinent information.
Completing these tasks may include generating reports, maintaining accurate records, developing strategic plans, identifying up/cross-selling opportunities and then effectively communicating these findings with clients.
Preferred Skills:
- Three to five years experience as an account manager
- Positive, approachable, and confident customer service attitude
- Quick to learn new administrative software and programs
- Excellent written and verbal communication skills
- Proven competence with regards to organization, reporting, and attention to detail
- Some experience in sales, negotiation, and problem-solving
- Some Shopify experience preferred
- Self-starter with the motivation to confidently own responsibilities in a remote setting
- Familiarity with online marketing CRM, such as HubSpot
- Understanding of current and forward-thinking eCommerce trends, platforms, and strategies
- Basic knowledge of web and app development terms and practices
- Comfortable, flexible work environment and schedule
- Opportunity to work from home
- Positive, friendly co-workers
- Continued learning and growth
Interested in applying for an account manager role here at Gapstow? Fill out an application and let us know why you think you'd be a great fit!
