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eCommerce Strategy, Leadership & ImplementationFigure out what's next. Then make it happen.

Growing an eCommerce business gets complicated. Gapstow brings strategy, leadership and hands-on implementation together to help brands solve problems, uncover opportunities and turn good ideas into measurable progress.

10+ years as an agency · Hundreds of eCommerce stores · Deep Shopify expertise

System mapSignal path
ShopifyERP3PLInventoryCustomerEmailAnalyticsPaid MediaCRM
  1. Strategy
  2. Priorities
  3. Execution
  4. Measurement

The track record

We've been doing this for a while.

10+

Years as an agency

Hundreds

of eCommerce stores

15+

Years of eCommerce, marketing & technology experience

Selected brands we've worked with

  • ROAM Adventure Co.
  • Wulf's Fish
  • Copper Cow Coffee
  • MìLà
  • FOUNT
  • MTE
  • Hawaiian Shaved Ice
  • Mighty Swell
  • Yellowcake Shop
  • ENKI
  • MIL Kimchi
  • Haven Design Express
  • ConnectFit
  • BoomBoom Naturals
  • Traces Oats

eCommerce gets harder as you grow.

At first, the problems are relatively simple.

Get the store launched. Drive traffic. Fulfill orders.

Then you grow.

Now there are apps, agencies, employees, inventory systems, promotions, reports, developers, customer-service tools, fulfillment partners and a backlog of things everyone agrees should probably get done.

Eventually the biggest challenge isn't finding another tool. It's figuring out what actually matters.

  • SHOPIFY
  • KLAVIYO
  • META
  • GOOGLE
  • ERP
  • 3PL
  • REVIEWS
  • SUBSCRIPTIONS
  • CRM
  • INVENTORY
  • AGENCIES
  • REPORTING
  • DEVELOPMENT

Resolves into

  1. Strategy
  2. Priorities
  3. Execution
  4. Measurement

Sometimes you don't need another agency.

You need someone looking at the whole thing.

Your developer sees development.

Your paid-media agency sees acquisition.

Your email agency sees retention.

Your internal team sees today's priorities.

Gapstow looks across the eCommerce business—customer experience, technology, operations, marketing, data and execution—to determine where attention will create the most value.

And because we've spent years actually building and operating eCommerce experiences, our recommendations don't end in a presentation. We can help implement them.

Where we start

What are you trying to solve?

01

We aren't sure what to do next.

Growth has slowed, priorities are competing, or there's simply more opportunity than internal capacity.

eCommerce Strategy
03

Our store needs more attention.

Merchandising, promotions, technology, reporting, optimization and the endless work of keeping eCommerce moving.

eCommerce Management
04

We need to build something.

A new Shopify experience, migration, custom functionality or complex implementation.

Shopify Development
05

Our systems don't work together.

ERP, inventory, CRM, fulfillment, APIs, automation and the gaps between them.

Systems & Integrations
06

We need to improve performance.

Find friction, prioritize opportunities, implement changes and measure what happens.

Conversion & Optimization

Fractional eCommerce Leadership

Someone should own the big picture.

Many growing brands reach an awkward stage.

eCommerce is too important to manage between meetings, but adding another senior full-time hire isn't always the right answer.

Gapstow can step into that gap—helping establish priorities, guide internal teams, manage outside partners, evaluate technology, identify growth opportunities and make sure important initiatives actually move forward.

You may already have all the agencies you need. What you might be missing is someone making sure they're solving the right problems.

The economics of experience

Good work isn't measured by the hourly rate.

The easiest number to compare in any development decision is the hourly rate. But the total cost of getting something done includes diagnosis time, rework, communication overhead, unnecessary development, maintainability and speed to a useful outcome.

Experience mostly shows up as diagnosis. Someone who has seen the pattern before solves the right problem correctly the first time — and that often matters more than finding the lowest quoted rate.

Gapstow's implementation work is built around total outcome, not hours logged.

  • Strategy
  • Implementation
  • Troubleshooting
  • Store management
  • Development

We've sat on both sides of the table.

Gapstow's perspective isn't based entirely on advising brands from the outside.

Founder Shawn Moreau co-founded Beard Coalition, helping build the brand and its eCommerce operation, grow the business and ultimately sell it.

That experience changes how we think about agency work.

Because when you're the merchant, recommendations aren't theoretical. You're spending your money, managing your inventory, serving your customers and living with the consequences of every decision.

Deep Shopify experience

Shopify is in our DNA. It's just not the whole story.

We've worked across hundreds of eCommerce stores, with the overwhelming majority of that experience centered on Shopify.

We've migrated stores to it, redesigned them, managed them, optimized them, integrated them with complex business systems and built functionality that didn't exist off the shelf.

That depth matters.

But Shopify is still a tool. The goal is building a better eCommerce business—not simply a better Shopify store.

Sometimes your team just needs backup.

Bring us the weird one.

Not every company needs Gapstow managing its store.

Some already have capable internal teams.

We also work as an expert escalation point—stepping in when a migration, integration, Shopify problem or unusual requirement extends beyond the team's existing experience.

This engagement model is represented by the ongoing advisory relationship with ENKI, which reaches out when a task exceeds the Shopify knowledge or capability available internally.

When things go sideways

The launch date didn't move. The development project did.

MIL Kimchi came to Gapstow after a development project had been poorly executed, leaving the brand with technical problems and a tight timeline.

Our job wasn't to spend three weeks producing a discovery deck.

It was to understand what went wrong, determine what actually needed fixing and get the work done correctly.

Sometimes strategy means knowing when to stop talking and start fixing things.

A few things we believe.

Read Our Thinking
  1. 01

    Not everything should be automated.

  2. 02

    You probably don't need another Shopify app.

  3. 03

    A redesign won't fix a strategy problem.

  4. 04

    Your tech stack isn't your eCommerce strategy.

  5. 05

    The cheapest developer isn't necessarily the cheapest solution.

  6. 06

    A/B testing isn't appropriate for every store.

  7. 07

    AI doesn't belong in every workflow.

  8. 08

    Sometimes the best optimization is removing something.

Useful things we've learned along the way.

Explore Insights
THINKeCommerce Strategy

Your store may not need a redesign

Redesigns are visible, fundable and easy to agree on. They're also the wrong answer to most of the problems they get assigned to.

Read the article
WHYeCommerce Strategy

When does a brand need a fractional eCommerce director?

The organizational signals that mean a growing brand needs senior eCommerce ownership — and how that differs from an agency, a consultant or a manager.

Read the article
THINKeCommerce Strategy

Five agencies can still leave nobody in charge

Every partner can be doing competent work while the eCommerce business as a whole still has no strategy. Here's how that happens, and what fixes it.

Read the article

What's not working?

Maybe growth has stalled.

Maybe the technology is getting in the way.

Maybe nobody owns eCommerce.

Maybe there's a project your team has been talking about for six months.

Or maybe something simply feels harder than it should.

Tell us about it.

Or just send us the weird problem.