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Transform Customer Support into Revenue with Gorgias + Gapstow
Gapstow partners with Gorgias, the all-in-one customer service platform built for eCommerce, to help brands turn support into a sales engine. Gorgias integrates deeply with Shopify, enabling merchants to manage all support channels—email, chat, social, and SMS—from one dashboard while giving agents the tools to drive conversions, not just resolve tickets.
Revenue-Driving Customer Support with Gorgias
Gorgias empowers your support team to deliver fast, personalized responses while upselling products, recovering abandoned carts, and turning every interaction into an opportunity for growth.
All Your Channels. One Powerful Inbox.
From email to Instagram DMs, Gorgias brings all your customer conversations into one unified inbox—so you never miss a message and can respond faster with full context.
Support That Sells
Agents can view customer order history, recommend products, and apply discounts directly within the chat. With Shopify data at their fingertips, your team can turn questions into conversions.
Automate the Busywork, Personalize the Rest
Automate up to 40% of repetitive support requests—like order tracking and returns—while giving agents the freedom to focus on high-impact conversations that build loyalty and boost LTV.
Case Study:
Psycho Bunny Enhances Customer Support Efficiency with Gorgias AI Agent
Psycho Bunny, a premium menswear brand, integrated Gorgias's AI Agent, named Lisa, to automate 26% of customer support tickets. This strategic move led to a 99.8% faster first response time and a 99.4% quicker resolution time, all while maintaining high customer satisfaction scores.
Gorgias Customer Stories
The Challenge:
As Psycho Bunny's business expanded, they faced the challenge of scaling their customer support operations without increasing overhead costs. Maintaining high-quality customer experience (CX) was paramount, but the growing volume of inquiries threatened to overwhelm their support team.
The Results:
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"As we continue to grow this multi-million dollar company, the most important thing is maintaining or improving our current KPIs and CSAT, but without raising our customer support overhead. And being able to maintain this for the next 5–10 years."
- Tosha Moyer, Senior Customer Experience Manager at Psycho Bunny
Articles About This Partner
Resources
Ready to Partner up?
Gapstow has meticulously curated our short list of partners to hand-select the creme de le creme of the eCommerce industry. If you've decided to work with one of the teams we've partnered with, you've made an excellent decision. If you'd like assistance or additional information along the way, please don't hesitate to reach out - we're happy to chat!
